Wall Art FAQ | Questions & answers

As all artworks offered in this shop are produced in Germany, shipping outside the EU is only available on a limited basis.
The following options are available for international customers:

1. Switzerland

Shipping to Switzerland is generally available for all materials and sizes. Due to customs processing, orders are handled directly via me and not through the online shop. Please contact me in advance if you would like to place an order.

Net prices apply: the displayed shop price including shipping is reduced by 19% German VAT. Only the net amount is charged. Additional import costs (customs duties, Swiss VAT of 8.1%, and handling fees) may apply and are the responsibility of the buyer.

2. European non-EU countries (e.g. United Kingdom)

Shipping is generally available. Costs vary depending on size, material, and destination country. Rolled fine art prints can usually be shipped without issues. Orders are processed directly via me due to customs requirements and not through the online shop.

Net prices apply: the displayed shop price including shipping is reduced by 19% German VAT. Only the net amount is charged. Additional import costs (customs duties, local taxes, and handling fees) may apply and are the responsibility of the buyer.

3. USA

Shipping from Germany to the USA is currently not available. Alternatively, prints can be ordered via Fine Art America, a US-based provider. Production and shipping take place entirely within the United States, with a range of materials and formats available.

4. Worldwide

For many other countries, shipping is available via my Etsy shop. A network of production partners in regions such as the USA, Europe, Australia, and Japan enables local production, resulting in faster delivery times and smooth international shipping. However, the selection of artworks, materials, and sizes is more limited. If a specific artwork or variation is not available, please feel free to contact me directly.

You can find detailed information and images about the available Wall Art materials on the materials page.

Each piece is crafted by our highly experienced partner workshop in Hannover, Germany, using top-quality materials, state-of-the-art printers and meticulous handcrafting. Every item is custom-made to order, there are no mass-produced items in stock.

You can read reviews on Trustpilot, where to date, all feedback has been consistently positive with a 5-star rating.

The ordered Wall Art products will be custom-made for you after your order has been received.

Delivery times (including manufacturing and shipping) within Germany:

• Fine art print / poster: 4-6 business days
• Canvas, metal and acrylic glass: 8-12 business days

Delivery times in the rest of Europe are 1-2 business days longer.

Shipping costs

Free local pickup is available at our partner workshop in Hannover, Germany. As there are no shipping costs involved, I'm pleased to offer a discount on the shop price. Please reach out before placing your order to request your self-pickup discount.
You can find our workshop at the following location:

Rotenburger Straße 30
30659 Hannover
Germany

Mo - Fr: 9:00 - 17:00 (9:00 am - 5:00 pm)
Sa - Su: closed

Depending on the size/weight of the shipment and the destination, the delivery is made by various parcel services and overnight shipping carriers. If the respective delivery service provides a tracking option, you will be informed of the tracking number by email.

First of all, please check your spam folder — there's a high chance you will find the missing emails there. But if not and if you didn't receive any emails within 2 business days of placing your order, you are probably behind a (corporate) email filter and my emails can not reach you. In that case please send a message to from an alternative email address or contact me on one of my social media channels (links are at the page bottom). You can also send a message through the contact form and let me know an alternative way of reaching you (e.g. via phone/WhatsApp).

All Wall Art products are manufactured for you only after I have received your order according to your individual specifications (photo, size and material). For these individual products, a right of revocation according to § 312 German BGB (right of revocation and right of return for distance contracts) is excluded.

However, if our workshop has not started producing your order yet, you can cancel it free of charge. In this case, all payments I received from you, including the delivery costs, will be refunded to you immediately and at the latest within fourteen days from the day on which I received the notification of your cancellation. The same payment method that you used for the original transaction will be used for this repayment, unless another payment method is agreed.

Of course, you can claim defective goods and damage caused by transport. Contact me via email or the contact form.

If goods are delivered with obvious transport damage, please report the damage to the deliverer as soon as possible and contact me immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help me to be able to assert my own claims against the carrier or the transport insurance.